We’ll sort it out.
Missing points?
- Open Nearby and check recent hauls. Updates can take a few seconds when you are online.
- Keep the exact receipt from your purchase.
- Visit the manager at Amal’s Deli and Market within 24 hours of the sale, and show the receipt and your member QR.
The manager can attach an unclaimed sale, investigate a duplicate, or correct a mistake. A member QR identifies you; it cannot confirm the purchase by itself.
Trouble signing in?
Use the same US or Canadian phone number you signed up with. Enter all six digits from the most recent verification message. Wait for the resend button before requesting another code.
If you no longer have access to that phone number, email help@nearby.build for review. Account transfer is not automatic. Never share a verification code with staff or by email.
A reward didn’t go through?
Open the app again and check the reward. If it still shows a QR, ask the cashier to check the receipt before trying again. If points were used but the reward wasn’t handed over or applied at the till, the manager can investigate and reverse an unfulfilled redemption.
Privacy or account questions
Email help@nearby.build for account access, correction, or deletion requests. Nearby will review the request and verify ownership before acting; your member QR alone is not proof of ownership.